Leadership Skills – Schedule

PROfound Leadership is offering a range of elite events.

We are passionate about empowering self-driven and competent managers with world-class professional development and teaching the fastest way to not only accomplish tangible achievements, but to increase their confidence and fulfilment.

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Initiate and facilitate difficult conversations with confidence | Workshop

05/10/2018 @ 9:30 am - 12:30 pm AEST

VDC Workshops Banner for Events - Professional Development

Initiate and facilitate difficult conversations with confidence

Presented by: Martin Probst - Chief Education Officer, PROfound Leadership

VDC Workshops Banner for Events - Professional Development


We can choose to evade difficult conversations. They seem too hard. The problem is that the problems remain unresolved. Sometimes we initiate difficult conversations and wish we knew how to handle them better. Here’s the upside: there are well tested strategies we can learn to employ which flip difficult conversations into constructive conversations.

This workshop journey is an opportunity to learn how to secure productive outcomes from conflict. Difficult conversations might remain difficult, but the workshop gives you the know-how to manage them with understanding, skill, poise and confidence.


  • Supervisors
  • Managers
  • Team Leaders
  • Trainers & Assessors

Learning Outcomes

  • Practical tips and techniques that lead to better conversations
  • Increased confidence to recognise, structure and manage challenging conversations
  • Ability to ask any subject related questions with instant access to different perspectives and a range of solutions
  • Workbook to guide participants through the training, take notes and reflect on their learnings at a later stage

Topics Covered 

  • Recognising and managing difficult behaviours early
  • Understanding conflict and the importance of a win/win approach
  • Dealing with high emotions during crucial conversations
  • Developing skills and confidence to have constructive conversations
  • Structuring conversations and gaining confidence to turn dysfunctional situations into productive outcomes


  • Utilising real workplace challenges for discussions in a group learning environment
  • Exercises to encourage reflection on own behaviours and those of others, and implication they have in conversations
  • Interactive activities to discuss participants’ challenges and identify strategies to overcome them


9:30 am - 12:30 pm
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VET Development Centre
Level 8 379 Collins Street
Melbourne, VIC 3000 Australia
+ Google Map
1300 917 150

This is what our event participants had to say

Attendees of September 2018 Workshop | Wynbay LLEN

“My favourite part of this event was: All of it.”

“Thank you, it was a great workshop.”

“Thank you, Martin. Excellent”

“Martin had a very good way of using examples to help us relate and understand.”

“All was fantastic. I loved all of it!”

Gagan Singh | Senior Data Engineer

I think you ran the meetup in a tremendously smooth & impactful way! I was particularly impressed with your explanation around having a positive versus a negative WHY! – I think you are doing a fine job with facilitating such meetups & empowering so many!👍

Kirsty Milligan | Managing Director, Kirsty Milligan Stylist

Amazing to have the time and chance to look at myself in a great environment.

Joshua Nicholson | Chef, Rockpool Bar & Grill

Was a great day, very informative and helpful.

All testimonials viewed on this page are either full writings or part of a more detailed writing – all happily supplied from delighted clients. Naturally, their full identities are withheld to protect their privacy.

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